Shelley Bassett aims to deliver you quality artistic and design goods and services at a fair price. We understand that sometimes you may wish to return an item, and we hope to make this process as simple and easy as possible. Our returns policy covers your goods for 30 days from the date of purchase. […]
Shelley Bassett aims to deliver you quality artistic and design goods and services at a fair price. We understand that sometimes you may wish to return an item, and we hope to make this process as simple and easy as possible.
Our returns policy covers your goods for 30 days from the date of purchase. Extensions may be made on a case-by-case basis, however we are not obliged to provide this. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for change of mind. We only replace items if they are defective or damaged.
Please keep in mind that many products are handmade, and therefore may vary slightly from images or each other. These variations are expected, therefore refunds or returns will not be accepted unless there is a major defect.
Some goods are exempt from being returned. These include gift cards, digital downloads and sale items. Some goods may only be eligible for a partial refund. These include goods with obvious signs of use, any item not in original packaging or any item not in original condition.
To complete your return, we require the order number from your receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you believe you are entitled to a return, refund or exchange under the ACCC, please email email@example.com.